8www account, bonus and withdrawal rules — all in one place

The details that must match when you open an account

One account per person. If someone tries to open several accounts on the same phone number, the same bKash or Nagad number, or the same handset, the system catches it and the bonuses on those accounts can be cancelled. Family members need their own mobile number and their own payment method.

The name, date of birth and address you give at registration must match the ID you send in later. A name spelled differently or a different date of birth can hold up your withdrawal, so check your ID at the start and copy the spelling exactly.

Age requirement

You must be at least 18 to open an account. We may ask for a document with your date of birth to confirm your age. If it turns out someone started playing under 18, the account is closed and the money deposited is returned.

When documents are needed

No documents are needed to play normally or to deposit. Before your first withdrawal you have to send in one photo ID, which can be a national ID (NID), passport or driving licence. After you submit it you usually get a decision within 12 hours, and the first withdrawal can take up to an hour.

Password and account responsibility

Never share your password with anyone; no member of our team will ever ask for your password or the code sent to your phone. If you let someone else place bets on your account, that bet's outcome, its conditions and the transactions stay your responsibility.

How the 8www bonus adds up and the ১৮x condition

A ২৩০% bonus is paid on your first deposit, up to ৳২৩,৫০০. Taking a bonus means accepting extra conditions. If the conditions aren't cleared, money won from the bonus portion can't be withdrawn, though your own deposited money stays outside the conditions. The table below sets out each bonus type next to its main condition.

How the conditions work in one example

You deposit ৳১,০০০. At ২৩০% the bonus is ৳২,৩০০, so your balance totals ৳৩,৩০০. Under the conditions you have to wager ১৮ times the ৳২,৩০০ bonus, which comes to ৳৪১,৪০০. If you request a withdrawal before that wagering is finished, the bonus and anything won from it are cancelled, and your own ৳১,০০০ is returned to you.

What to check while clearing the conditions

Bets on different games don't all count the same way. The bonus details state how much each category contributes. If the conditions aren't finished within ৭ days, the bonus is cancelled. You can't take a bonus twice on the same deposit, and it doesn't combine with cashback bonus conditions.

How depositing and withdrawing money works

The minimum deposit is ৳১০০ and it normally lands in your balance within ২ minutes. The minimum withdrawal is ৳১,৫০০ and it usually arrives in ২০ minutes. You can withdraw up to ৳১৮০,০০০ a day, and that ceiling rises as your VIP tier goes up.

Why a withdrawal gets held up

Most requests are held for three reasons: bonus conditions still unfinished, the name on the payment account not matching the name on your account, or the daily withdrawal ceiling being crossed. Your first cash-out is matched against your ID details, so use the same number you deposited with.

Sending several small withdrawal requests from the same account on the same day can get those transactions held for checking. Asking for a larger amount in a single request usually clears faster.

Rules on taking bets and settling results

A bet only counts once the system accepts it and issues a bet number. If your internet connection drops, treat the bet as not placed unless money has been taken from your balance and a bet number is shown.

Wrong odds or a cancelled match

If wrong odds are shown on an event, or the match is cancelled, the bet is voided and the money returned. If a correction is made before the result is confirmed, settlement follows the final result. If you believe the same event was accepted twice, tell support and one of the bets will be voided.

Minimum and maximum bet limits

Bet limits differ from game to game. For example, Fortune Tree takes ৳১০ to ৳২০,০০০, Ways of the Qilin takes ৳২ to ৳৫০,০০০, and Blackjack MH takes ৳২ to ৳২০,০০০. If you try to bet outside the limit, the system will not accept it.

What can get your account closed

Some actions count as breaking the terms outright. Whether they are deliberate or a mistake, the outcome is the same:

• Running more than one account in the same person's name, or opening new accounts just to collect bonuses.
• Depositing or withdrawing money through someone else's bKash, Nagad or bank account.
• Deliberately stringing together low-risk bets just to meet the wagering requirement.
• Betting on a match whose result you already know or that has been fixed.
• Betting with automated scripts or bots, or sending unauthorised requests to the site.
• Selling or handing over an account or password to someone else.

If we find evidence of rule breaking, bonuses may be cancelled and the account suspended or closed for good. If you spot a login from an unfamiliar device or a transaction you don't recognise, report it in live chat yourself — the sooner you tell us, the better your chance of getting the account back.

How you'll hear about changes to the terms

If payment times, bonus rates or any other rule change, we update this page first. For a major change, a notice appears after you log in. Bonuses taken before the change can be completed under the old rules. Whichever version you see on this page is the one that applies to your account.

If a part of the terms doesn't seem to fit your situation, or it reads unclearly, ask support before you decide anything. We'll reply in writing so there's no confusion later.

Where to get help

Live chat is open 24 hours, and answers to common questions are already on the FAQ page. For anything about deposits or withdrawals, include your account number, the time of the transaction and the method you used (bKash, Nagad, Rocket or bank transfer) and you'll get an answer faster.