8www Frequently Asked Questions

An active mobile number, a password and confirmation that you are 18 or older. Filling in the registration form takes no more than 2-3 minutes. Head to the registration page to get started.

Identity verification is required before your first withdrawal to keep your account secure and prevent financial fraud. Submit a scanned copy of any one of a National ID (NID), passport or driving licence and verification is done within 12 hours.

No. Only one account is allowed per person. If you try to open multiple accounts using the same device or the same payment method, every account may be suspended and your balance could be forfeited.

On the login page, tap the "Forgot password?" option. A verification code is sent to your registered mobile number. Use that code to set a new password — the whole process takes under 5 minutes.

The minimum deposit is ৳100. With bKash, Nagad and Rocket the balance usually lands within 2 minutes. Bank transfers may take longer depending on your bank's processing time.

We currently accept bKash, Nagad, Rocket and direct bank transfer. Third-party cards and international payment gateways are not supported right now. All transactions are in Bangladeshi Taka (BDT).

If the balance still hasn't arrived after more than 2 minutes, send the transaction reference number and the deposit amount in live chat. The team usually sorts it out within 15 minutes.

The money normally reaches your mobile banking account within 20 minutes. For a first withdrawal, it's done within 1 hour once identity verification is complete. Bank transfers can take a bit longer.

The minimum withdrawal is ৳1,500 and the daily maximum is ৳1,80,000 (at VIP 1). At higher VIP levels these limits go up considerably — at VIP 6 you can withdraw up to ৳31,00,000 a day.

Requests are usually cancelled for three reasons: identity verification not completed, bonus wagering requirements not met (18x), or the withdrawal amount falling below the minimum limit. Ask in live chat and you'll get the exact reason.

The first deposit gets a 230% bonus, up to a maximum of ৳23,500. To withdraw the bonus amount you need to wager 18 times the total (deposit + bonus). That has to be met within 7 days of receiving the bonus. The bonus activates on a minimum deposit of ৳100.

1.1% cashback is paid on your net daily loss (at VIP 1). For example, if you lose ৳1,000 in a day, ৳11 cashback is added to your balance the next day. The rate goes up at higher VIP levels.

You can use bonuses on slots, fishing and live casino games. The wagering contribution does vary from game to game, though — see the Bonus Guide for the full breakdown.

No — you can also play straight from your mobile browser with no app at all. Android users can grab the APK from the App page for a faster experience, though. The app is only 28 MB and runs on Android 8.0 or later.

RTP (Return to Player) is the share of all stakes a game pays back to players over the long run. Example: Color Game has an RTP of 97.6%, meaning for every ৳100 staked, ৳97.60 comes back on average. That figure is an average across millions of bets, though; a single session can go very differently.

First clear your browser cache and refresh the page. If a dropped connection mid-game cost you a bet, send your session ID and the game name in live chat — support will check the history and sort it out.

Don't share your password with anyone. Turn on two-step verification in the app or browser if you can. Avoid logging in over public Wi-Fi. If you notice anything suspicious, tell live chat straight away.

Yes. You can set a daily or weekly deposit limit from your account settings. If you need to, you can also ask live chat to close your account for a set period. To read more about responsible gaming, see this page.

Just tap the live chat button at the bottom of any page on the site to reach support directly. The service runs 24/7 and you can talk in Bangla. There's no email support — live chat is the only route, and the fastest one.