8www Privacy Policy
When you register, play or make a payment on our platform, this page spells out exactly what data is collected, why it is collected and where it is kept.
Who this policy covers
This Privacy Policy applies to everyone using the 8www platform — whether you are browsing the website, have opened an account or are using the mobile app. If you carry on using our services, we take it that you agree to this policy.
This policy covers only how 8www itself processes data. If our site contains links to third parties, those sites have their own privacy policies and we are not responsible for them.
Data we hold
We collect some information when you register an account and when you make payments. The table below shows which data is taken, and in which situation.
| Type of data | When it is collected | Required? |
|---|---|---|
| Full name | At registration | Yes |
| Mobile number | Registration and login checks | Yes |
| Date of birth | Age check (18+) | Yes |
| ID document (NID / passport / driving licence) | Before your first withdrawal | Yes |
| bKash / Nagad / Rocket number | At deposit and withdrawal | Where applicable |
| Bank account details | For bank transfers | Where applicable |
| IP address and device information | Automatically, every session | Automatic |
| Game history and bet records | While your account is active | Automatic |
| Live chat messages | When you contact support | No |
ID photos are kept on encrypted servers, and staff can view them only when needed for checks, and only for a limited time.
Why we use your data
The data we collect is used only for specific jobs. It is never sold to advertisers.
- Running your account: for login, password recovery and account security.
- Payment processing: to complete deposits and withdrawals through bKash, Nagad, Rocket or bank transfer.
- Fraud prevention: to spot multiple accounts or unusual transactions.
- Promotional offers: your mobile number is used if you want notifications about bonuses or VIP upgrades. You can opt out at any time.
- Responsible gaming: we monitor play patterns and, if we see signs of harmful addiction, we offer to set limits.
- Technical improvement: to review how the site performs and fix bugs.
Sharing data with third parties
8www shares information with third parties in some specific situations. The reason for each is set out below.
Payment processors
The details needed to complete a transaction through bKash, Nagad or Rocket are shared with the provider concerned. That information falls under their own privacy policy.
Game providers
Pragmatic Play, FA Chai, JDB, Habanero, Red Tiger, Sexy Gaming — these providers receive session data (such as bet amounts and game IDs) to run their games. Personal ID document details are not shared.
Legal obligations
If we receive a government directive or a court order, we are legally required to hand over information. Where that happens, we will inform you beforehand as far as possible.
We never sell your information to advertisers or data brokers.
Cookies and browser tracking
Cookies are stored in your browser when you visit the site. They come in two types:
- Essential cookies: to keep your login session active and for security checks. If you turn these off, the site will not work properly.
- Analytics cookies: they collect anonymous data such as how long each page is viewed and which links are clicked, and we use it to improve the site.
You can delete or block cookies from your browser settings. But if you disable essential cookies, some login and payment features may not work.
How long we keep your information
We store your information for as long as your account stays active. If you ask us to close your account, information is kept for the periods below:
| Type of data | How long after account closure | Reason |
|---|---|---|
| Transaction records | ৫ years | Settling financial disputes |
| Copies of ID documents | ৩ years | Legal obligations |
| Gameplay history | ২ years | Fraud checks |
| Live chat logs | ৬ months | Service quality review |
| IP and device logs | ৯০ days | Security audit |
Your rights and how to send a request
Everyone registered with 8www has certain rights. Below are those rights and how to use them.
Right to see your information
If you want to know what information we hold about you, ask on live chat. We usually reply within ৭ working days.
Right to correct your information
If your name, mobile number or any other detail is wrong, tell us on live chat ২৪/৭ to get it corrected. For changes to ID documents you will need to submit a new document.
Right to have your information deleted
If you apply to close your account, your data is permanently deleted once the periods in the table above end. Information we are legally required to keep may take longer to delete.
Right to stop marketing messages
If you want to stop bonus or promotional SMS, tell us on live chat or turn off notifications in your account settings.
Our stance on minors
8www is only for people aged ১৮ or above. Date of birth is checked at registration, and you must confirm your age with an ID document before your first withdrawal.
If a minor's account is identified, it is closed immediately and the money deposited is returned.
If there are children at home, put a password on your device and never walk away leaving your account logged in.
How 8www keeps your data safe
All data stored on our servers is protected with SSL encryption. Payment details are not stored directly on our servers — the secure gateways of bKash, Nagad and Rocket are used instead.
Staff must use two-factor authentication to get access to our systems. Every login and payment event is logged and audited regularly.
What you should do
- Use a strong password on your account — at least ৮ characters, mixing numbers and symbols.
- Do not give your login details to anyone else.
- Log out of your session after logging in from an unfamiliar device.
- If you notice suspicious activity, tell us on live chat straight away.
How You'll Hear About Policy Changes
Whenever the Privacy Policy is updated, the date at the top of this page changes too. For bigger changes, we'll send an SMS to the mobile number you registered.
If you keep using the site after an update, we take that as accepting the new policy. If you don't agree with it, stop using the site and ask us on live chat to close your account.
How to Reach Us
For any privacy question or request, come to our 24/7 live chat. If you ask us to correct or delete any information, we'll need to confirm who you are with a photo ID.
Live chat usually replies within 2–5 minutes. A photo ID check or an account closure request can take up to 12 hours to process.
For direct help: tap the live chat icon on any page of the site — open 24 hours, 7 days a week.
Once your questions are answered, you can pick things back up — register and start playing.
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